Shipping and returns
The goods you order, which we have in stock, are usually shipped the next working day after the day of ordering. However, please note that this time may be extended by one or two days due to congestion on the part of the carriers. Shipments paid by bank transfer are only dispatched after payment has been credited to your account. Thank you for your understanding and patience.
1.SHIPPING
We charge packing and postage for your order. The shipping price is indicated in the cart. We deliver this form of transport only in the Czech Republic.
Please choose the delivery point of the Post Office that suits you best. As soon as your package is forwarded for shipping, Zásilkovna will send you an e-mail with the parcel number. Once your package is delivered to the drop-off point, you will receive an SMS and an email with a password for pick-up. From this point on, you can collect your parcel at any time within 7 days. You can track your parcel HERE.
You can choose from a wide network of more than 4600 delivery points in the Czech Republic. The list of branches will be displayed when you select the delivery method in your order and on the main page of Zásilkovna HERE.
2.PERSONAL COLLECTION - from 1.10.2022
You can pick up your order in our shop for free. As soon as the goods are ready for collection, we will inform you by e-mail or SMS. You can pick up your order for 7 days during the opening hours of the shop, which can be found on our website.
Rozkoššš, Starobrněnská 15, Brno 602 00
Postage
The price of postage depends on the total amount of goods ordered. Free shipping is for orders over 2 500 CZK.
Delivery time is 3-5 days.
Payment
Online payments are provided by ComGate Payment Gateway The service provider, ComGate Payments, a.s., is a licensed payment institution operating under the supervision of the Czech National Bank. Payments made through the payment gateway are fully secured and all information is encrypted.
Payment by card
The fastest way to pay online. You enter your card number, expiry date and CVC code - three numbers found in the signature strip on the back of your card - into the ComGate interface. It's all secured with the 3D Secure standard, so you'll probably be asked to enter a numeric code, which you'll receive via text message from your bank.
Payment by bank transfer
Instant payment via online banking. The ComGate payment gateway will redirect you to your online banking, where you log in as usual and confirm the payment order you have already prepared.
Once the payment is complete, you will be redirected back to the store. The payment is confirmed immediately and we will proceed with the order without delay.
Contact information for ComGate Payments, Inc. for any claims or payment inquiries:
ComGate Payments, Inc.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267
Possibility of deferred payment
Skip Pay: Pay securely after delivery and checkout. Conveniently pay for your purchase online within 30 days (or within 50 days with the MAXI package), and still save on COD. Because Skip Pay's deferred payment is free. All information available on the Skip Pay website.